Privacy Policy

Last updated: 12 October 2026

Identity and Role of the Data Controller

stardustryxi acts as the data controller for personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our services for professional video operation, live signal management, content distribution, camera work, and reliable high-quality feeds for news programs and television broadcasting. Our registered address is 5 New Street Square, London, EC4A 3TW, United Kingdom and you may contact us at [email protected] or +44 20 3021 1860.

Scope of This Notice

This privacy policy applies to all visitors to our website who are located in the United Kingdom. It covers the collection and processing of personal data when you browse our site, submit enquiries via the contact form, or interact with our commercial services. It does not cover third-party websites linked from our pages.

Categories of Personal Data and Sources

We collect personal data directly from you when you complete the contact form, including your name, email address, and any message content. We also collect technical data such as IP address, browser type, and device information automatically through server logs. No data is obtained from third-party sources without your knowledge.

Purposes of Processing and Legal Basis

We process contact form data to respond to enquiries on the legal basis of legitimate interests in providing customer support. Technical data is processed to maintain site security and functionality under the same legitimate interest basis. Where you consent to marketing communications, we process data on the basis of consent. Each purpose is explained separately so you understand exactly how your information supports our media feed operations.

Requirement to Provide Data

Providing personal data through the contact form is voluntary. However, if you choose not to supply necessary contact details we may be unable to respond to your enquiry. Technical data is collected automatically and you cannot opt out of basic logging required for site operation.

Cookies and Similar Technologies

We use cookies and similar technologies for essential site functions and analytics. Full details, including how to manage preferences, are set out in our separate Cookie Policy referenced via the site-wide cookie banner.

Processors, Recipients and Legal Disclosures

We engage service providers such as hosting companies, email delivery platforms and analytics tools to support website operation. These processors are bound by contracts requiring appropriate safeguards. We may disclose data if required by law, court order or to protect our legal rights.

International Transfers

Some processors may be located outside the United Kingdom. In such cases we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure equivalent protection for your data.

Retention Periods

Contact form data is retained for up to two years after the last correspondence to allow follow-up and record-keeping. Technical logs are kept for twelve months for security analysis. Retention criteria balance legal obligations with data minimisation principles.

Security and Data Minimisation

We implement reasonable technical and organisational measures including encryption in transit, access controls and regular security reviews. We collect only the minimum data necessary for each stated purpose and do not make absolute guarantees against all possible breaches.

Data Subject Rights

Under UK GDPR and the Data Protection Act you have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights please contact us at [email protected] providing sufficient information to verify your identity.

Right to Withdraw Consent and Object to Marketing

Where processing relies on consent you may withdraw it at any time by contacting [email protected]. You may also object to direct marketing at any time without charge.

Right to Complain

If you are dissatisfied with our handling of your data you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or helpline.

Children and Age Restrictions

Our services and website are directed at professional users and organisations. We do not knowingly collect personal data from individuals under the age of 18.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Policy Changes

We may update this policy to reflect changes in law or practice. The current version is always available on this page and the last updated date indicates when revisions were made.