Payment and Refund Policy

Last updated: 12 October 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related services offered by stardustryxi through our website. The services include professional training in video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. It covers digital course access, live sessions, recorded modules, and any bundled resources provided to customers in the United Kingdom. The policy governs transactions for both individual courses and subscription-based access where applicable, ensuring compliance with UK consumer protection laws including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for optional extras such as certification, extended access periods, or premium support packages. These will be clearly shown at checkout before payment is authorised. No hidden fees are added after the point of purchase. Currency conversion fees may apply if paying from a non-GBP account, but these are the responsibility of the customer and are not controlled by stardustryxi.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as secure bank transfers and approved digital wallets. Payment is authorised at the time of order placement through our secure third-party payment processor. All transactions are protected by industry-standard encryption and comply with Payment Card Industry Data Security Standards. stardustryxi does not store full card details on its servers. Authorisation confirms the availability of funds but does not complete the contract until order confirmation is issued.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email from stardustryxi following successful payment. This email details the course access instructions, start dates where relevant, and terms of use. Until this confirmation is sent, no binding agreement exists. For live sessions or scheduled courses, booking is confirmed only upon receipt of this email, at which point your place is secured subject to the terms outlined herein.

Cancellation Rights and Applicable Cancellation Periods

Under UK law, consumers have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. For digital content, this right is lost once download or access begins with your explicit consent. Cancellation requests must be submitted in writing via the contact form on our Contacts page or by emailing [email protected]. If cancellation occurs within the period and before access is granted, a full refund will be processed.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the 14-day period or where the service is defective. Exclusions include courses where substantial access has occurred, completed live sessions, and any promotional or discounted bundles explicitly marked as non-refundable. Digital downloads and personalised course materials are generally non-refundable once accessed. Services that have been partially or fully delivered are excluded from refund eligibility except in cases of fault on our part.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, first log into your account and note your order number. Then contact us via the form on the Contacts page or email [email protected] providing your full name, order reference, date of purchase, and a brief explanation of the reason for the request. Include any relevant evidence such as screenshots of issues encountered. Requests must be made within the applicable time limits. Our team will acknowledge receipt within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt, stardustryxi will inspect the request against the policy criteria, including verification of access status and eligibility. You will be notified of the decision by email within ten working days. Approved refunds will proceed to processing; rejected requests will include clear reasons and any options for appeal or alternative resolution. All decisions are made fairly in accordance with UK consumer rights.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method used for purchase. Processing typically takes five to ten working days after approval, though bank processing may extend this to fourteen days in some cases. You will receive confirmation once the refund has been initiated. For card payments, funds should appear on your statement within the stated timeframe depending on your card issuer.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

For digital courses, access is granted immediately upon confirmation, waiving the standard cooling-off period once you begin streaming or downloading. Subscriptions auto-renew unless cancelled at least seven days before the renewal date. Promotional offers are subject to their specific terms, often with shorter or no refund windows. Live services are non-refundable after the event has commenced.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments will result in order suspension until resolved. Duplicate charges are investigated promptly upon notification and refunded if verified. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity results in immediate order cancellation and reporting to relevant authorities. Customers are advised to contact [email protected] immediately regarding any payment anomalies.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited. In particular, you retain rights to goods and services of satisfactory quality and remedies for faulty digital content. If any provision conflicts with mandatory law, the law prevails.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding this policy, use the contact form on our Contacts page or email [email protected]. We may update this policy periodically; changes will be posted on this page with a new last-updated date. Continued use of the site after changes constitutes acceptance. The current version is dated 12 October 2026. This policy is governed by the laws of England and Wales.